Returns & Exchanges
DKNY is committed to your complete satisfaction; if you are not satisfied with your purchase, we accept returns of unworn, unwashed, or defective merchandise within 30 days of the original ship date. Items must be returned with all original tags attached and accompanied by the original packing slip.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to locate your purchase and select the items you wish to return.
Print Return Label
Select the reason for your return and generate a pre-paid UPS shipping label, which will be sent to your email address for easy printing.
Package Your Items
Securely pack your merchandise in the original packaging, ensuring all original designer tags are attached, and affix the pre-paid shipping label to the outside of the box.
Drop Off and Track
Drop off your package at any authorized UPS location and retain your receipt; once received at our warehouse, please allow 7-10 business days for your refund to be processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing